Transform the customer experience landscape as a Senior Director, focusing on engagement, compliance, and service excellence. Join your organization to lead high-performing teams towards operational success. This position as Director of Customer Services & Operations invites an creative leader to create a seamless customer journey through effective engagement and service strategies.

You will manage diverse functions including billing and regulatory engagement while emphasizing high-quality service and support. Your ability to optimize costs and improve operational delivery will be crucial to advancing customer satisfaction. Key Responsibilities:

- Define and execute a seamless omnichannel customer experience
- Champion voice-of-customer improvements and advocacy




- Lead transformation in customer engagement and operations
- Drive continuous improvement and cost optimization initiatives
- Oversee billing, collections, and compliance requirements Requirements:
- 15 years of progressive leadership experience in customer operations
- Minimum 7 years in senior roles overseeing multi-functional teams
- Strong experience in regulated industries and compliance
- Preferred Master’s degree focusing on operations or strategy
- Proven capability in leading digital initiatives and transformation Elevate customer satisfaction through effective strategy execution and operational excellence.

📌 Senior Director of Customer Operations (Toronto)
🏢 Eetdbuyersguide
📍 Toronto