Join Gorgias as a Senior Growth Manager and redefine customer lifecycle strategies. You'll enhance on-boarding and activation while driving retention and revenue through conversational commerce. As a key player in this individual contributor role, you will be responsible for the full lifecycle strategy from trial to renewal.

Implementing triggered campaigns and collaborating with cross-functional teams, you'll focus on creating meaningful customer experiences. Bring your analytics expertise to elevate ordinary interactions into robust customer relationships fueled by AI technology. Key Responsibilities:

- Own end-to-end lifecycle strategy across channels
- Develop and launch data-driven triggered campaigns
- Establish churn-prevention and retention strategies
- Work alongside Product, CS, and Education/Enablement
- Collaborate with Marketing Operations for operational excellence Requirements:
- 5+ years in customer marketing or lifecycle strategies
- Hands-on experience with CRM tools like HubSpot
- Ability to analyze product usage data
- Proven track record in improving customer experiences
- Navigate ambiguity while fostering team alignment Innovate in the space of AI-driven customer engagement with Gorgias.

📌 Senior Growth Manager at Gorgias (Toronto)
🏢 Socket.dev
📍 Toronto