Elevate client relations as Senior Manager, Client Service for Octacom in Richmond Hill, ON. Drive implementation success and service delivery for key enterprise accounts with a focus on workflow solutions. In this full-time, onsite role, you will manage significant client relationships critical to Octacom’s service excellence.

With a Bachelor’s degree and 5+ years in account management, including 2+ years with enterprise clients, you will enhance onboarding and project coordination. Your expertise in building relationships and resolving complex challenges will ensure high-quality service. Key Responsibilities:

- Oversee a portfolio of enterprise client accounts
- Lead escalations and drive effective issue resolution




- Manage client onboarding and project implementation
- Track commitments, performance, and emerging risks
- Own service processes and communication standards Requirements:
- Bachelor’s degree in Business or related field
- 5+ years in client-facing account management
- 2+ years managing enterprise accounts
- Solid project management and communication skills
- Proficiency in Microsoft Office Suite Take charge of client satisfaction and service quality at Octacom, leveraging your management and relationship skills.

📌 Senior Manager, Client Service at Octacom (Richmond Hill)
🏢 DATA COMMUNICATIONS MANAGEMENT
📍 Richmond Hill