Senior Manager, Customer Segments & Growth — Partnerships & Operations

Location: Toronto — Hybrid (Tuesday, Thursday & Friday in office)

Hours: Monday–Friday, 9:00 AM–5:00 PM

Contract: August 24, 2026 – August 23, 2028

Length: 2 years

Extension: Possible

FTE Opportunity: Possible

Pay Rates

- T4 - $44.82
- INC - $50.88

What You'll Do Lead Strategic Partnerships & Sponsorships
- Develop and execute partnership and sponsorship strategies aligned to business growth objectives.
- Identify, evaluate, negotiate, and manage strategic relationships with external organizations.
- Build and maintain senior-level relationships with key partners and stakeholders.
- Lead partner negotiations and establish mutually beneficial commercial and strategic arrangements.
- Assess partnership performance and identify opportunities to expand or improve relationships.

Drive Business Growth & Strategy
- Identify emerging trends, customer needs, market opportunities, and potential growth areas.
- Translate insights into actionable strategies and recommendations.
- Develop business cases, executive presentations, and recommendations to support strategic decisions.
- Establish KPIs and performance measures to evaluate partnership effectiveness and business impact.

Lead Operational & Cross-Functional Initiatives
- Drive initiatives that improve customer experience, operational efficiency, scalability, and portfolio performance.
- Work closely with Product, Marketing, Frontline, Risk, Operations, and other internal teams to deliver strategic priorities.
- Coordinate complex initiatives involving multiple stakeholders and ensure successful execution.
- Identify opportunities to streamline processes and improve the overall customer and partner experience.

Lead & Develop a High-Performing Team
- Lead a team responsible for partnership management, operations, and business execution.




- Establish clear objectives, accountability, and performance expectations.
- Coach and develop team members while fostering a collaborative and results-oriented culture.
- Represent the team and its priorities with senior leadership and key stakeholders.

What We're Looking For
- 7–10 years of experience in financial services, banking, strategy, partnerships, business development, operations, or a related field.
- Senior Manager-level experience preferred.
- Proven experience developing, negotiating, and managing strategic partnerships and sponsorships .
- Strong partner negotiation experience with the ability to influence outcomes and create mutually beneficial relationships.
- Excellent stakeholder management, relationship-building, and influencing skills.
- Demonstrated experience leading complex, cross-functional initiatives and delivering measurable business results.
- Strong strategic thinking, analytical, and problem-solving capabilities.
- Experience developing business cases, growth strategies, recommendations, and executive-level presentations.
- Previous people leadership experience is an asset.
- Experience within banking or financial services is strongly relevant.
- MBA or Master's degree is an asset.

The Ideal Candidate This opportunity is well suited to someone who combines strategic thinking with strong relationship-management and execution skills .

You could come from a background in:

- Strategic Partnerships
- Sponsorship Management
- Business Development
- Relationship Management
- Corporate Partnerships
- Strategic Initiatives
- Business Operations
- Financial Services Strategy
- Commercial Partnerships

This is not intended to be a traditional marketing role. Candidates should have a solid track record of managing stakeholders and external partners, negotiating sponsorships/partnerships, building business cases, and driving business outcomes.

📌 Senior Manager, Customer Segments & Growth (Partnerships & Operations) (Toronto)
🏢 Swoon
📍 Toronto