Take charge of strategic initiatives that boost customer retention as a Senior Manager at EQ. Your leadership will directly influence the success of the Home Equity Line of Credit product. This key position reports to the Senior Director, Strategy and Operations, focusing on cross-functional collaboration to drive customer satisfaction and profitability.

You will leverage your extensive experience in mortgage lending to propose strategies and ensure best practices are met across various departments. Key Responsibilities:

- Design strategies for enhancing customer experience and retention
- Conduct thorough market research to support initiatives
- Engage with stakeholders to align on business goals
- Oversee competitive analysis for ongoing improvements
- Define and implement operational strategies effectively Requirements:
- Post-secondary degree in a related field
- 10+ years experience in mortgage lending environments
- Familiarity with regulatory contexts and compliance
- Robust leadership and presentation skills
- Ability to thrive in dynamic situations and lead cross-functional teams Enhance customer engagement by leading innovative mortgage strategies and collaborating effectively with teams at EQ.

📌 Senior Manager, Strategy and Operations (Toronto)
🏢 Kinvie
📍 Toronto