Join Walmart's Marketplace Operations in Mississauga as a Senior Operations Analyst. Your expertise will enhance seller performance reporting and improve overall customer satisfaction. In this role, you will support the Marketplace Operations team by forging solid relationships with sellers, monitoring their performance, and influencing improvements in order fulfillment.
You will handle customer inquiries and collaborate with sellers to ensure an exceptional service experience. Your analytical abilities will drive data-driven decisions for future processes in eCommerce. Key Responsibilities:
- Monitor and analyze seller performance metrics
- Facilitate issue resolution for sellers and customers
- Participate in eCommerce project planning and communication
- Design and develop operational processes for Marketplace
- Work with store teams to resolve shipment opportunities Requirements:
- Bachelor’s Degree required
- 1-3 years of logistics management experience
- Retail operations experience preferred
- Comfort with Excel and PowerPoint
- Strong analytical skills for performance improvement Contribute to elevating Walmart's service quality by fostering seller partnerships.