Lead transformative projects at Lyft as a Senior Product Manager for support technology in Toronto. Utilize your experience in AI/ML to enhance agent tools and optimize customer care. In this hybrid position, Lyft is looking for a strategic leader with over 8 years of product management experience.

You will be instrumental in setting the vision for our support platform, integrating AI capabilities to improve agent efficiency. Collaborating with cross-functional teams, you will ensure that our data solutions are accurate and trusted by all stakeholders, driving real impact in customer care operations. Key Responsibilities:

- Define vision and manage roadmap for customer support technology
- Lead initiatives that improve agent efficiency through AI




- Ensure accuracy and integrity of data used for decision-making
- Influence team architecture to accommodate evolving AI capabilities
- Work closely with stakeholders to deliver meaningful products

Requirements:

- 8+ years of product management experience
- Experience with AI/ML and its application in support
- Proficiency in data management and reporting
- Track record of managing complex, cross-functional projects
- Technical degree preferred in relevant fields

Leverage your expertise to elevate Lyft's customer support systems and enhance the user experience for millions.

📌 Senior Product Manager, Support Technology at Lyft (Toronto)
🏢 Socotra
📍 Toronto