Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The Care

Experience team builds the systems and tools Toast’s care agents rely on to support restaurants every day—the foundation behind every phone call, chat conversation, and support case. That means bringing together customer data, account context, device state, case history, and operational tools into one unified system—so agents can focus on solving problems, not piecing together information. As an engineer on this team, you’ll help define and build that foundation for how hundreds of care agents support tens of thousands of restaurants.

This work requires strong empathy for internal customers and a willingness to operate within real constraints. As a Senior Software Engineer, you’ll own projects end-to-end: building agent-facing features, improving system performance and reliability, and iterating based on real operational feedback. You’ll partner closely with product, care operations, and engineering teams to turn day-to-day support challenges into tools that measurably improve how support is delivered.

If you’re motivated by building for internal customers, care about usability as much as system design, and want to see your work directly improve how teams operate at scale, this is a role with clear, tangible impact. Drive end-to-end development of care agent tooling—from design through production—owning the full lifecycle and iterating based on agent feedback and operational metrics. Build and evolve integrations between the contact center platform and Toast’s backend systems, enabling real-time access to customer data, account state, device information, and case history.

Own the reliability and performance of business-critical agent tools,



ensuring they remain fast and available in a high-throughput, always-on support environment. Partner closely with care operations to understand agent workflows, identify friction, and translate operational needs into solutions that improve resolution speed and efficiency. Make pragmatic technical decisions that balance vendor platform capabilities, integration complexity, system reliability, and delivery speed—operating effectively within real-world constraints.

Contribute to technical design and architecture decisions, helping shape the foundation of Toast’s care tooling as the platform evolves and scales. Mentor and support other engineers through code reviews, pairing, and technical guidance, fostering a culture of ownership, quality, and continuous improvement. 5+ years of software engineering experience, with a strong track record building and operating production systems using Java, Kotlin, or other object-oriented languages. ~ Comfortable partnering closely with operations or internal teams to understand workflows and translate them into effective technical solutions. ~ Strong focus on reliability and operational excellence, with an understanding of how system performance impacts business outcomes. ~ Familiarity with modern AI-assisted development tools (e.g., AI at Toast We believe learning current AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines,



from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them.

The people who thrive here are those who embrace changes that let us build more for our customers; We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. LI-REMOTE In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. 125,000—$175,000 CAD How Toast Uses AI in its Hiring Process We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs.

Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: Diversity, Equity, and Inclusion is Baked into our Recipe for Success The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs.

Our goal is to build a strong culture of connection as we work together to empower the restaurant community. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. An employer who violates this law shall be subject to criminal penalties and civil liability. #

📌 Senior/Staff Software Engineer, Care Experience (Toronto)
🏢 Toast Tab
📍 Toronto