Position Summary...This is a high-ownership role with direct exposure to senior stakeholders. The successful candidate operates as the accountable owner for operational performance across the network - escalating with evidence, and holding both internal teams and external partners to their commitments. The work is high-volume and fast-moving, and the role is measured as much on reducing recurrence as on resolving individual cases. Regular time on site at our fulfillment centers is expected.

What You'll Do...

Key responsibilities

- Act as the primary point of contact for operational escalations across the fulfillment center network, owning each case from intake through to resolution and keeping sellers informed throughout.
- Escalate systemic or technical faults to the relevant partner teams, track them to a fix, and validate the outcome.
- Manage delivery appointment scheduling and capacity in partnership with sellers and carriers, and hold partners to agreed service levels.
- Own the removals lifecycle, including disposition decisions and vendor coordination.
- Reconcile seller inventory end to end, investigating and resolving discrepancies in partnership with FC Quality Assurance, who own inventory accuracy at the facility level.
- Support reconciliation of inventory loss and reimbursement.
- Track, report, and improve core operational metrics: inbound and outbound volumes, processing cycle times, appointment adherence, and inventory accuracy, and contribute to weekly business reporting.
- Conduct on-site root cause analysis and convert findings into durable standard operating procedures.

Minimum Qualifications

- 3+ years in eCommerce fulfillment, supply chain, logistics, or warehouse operations.
- Demonstrated success managing a high volume of operational escalations to resolution.
- Exceptional communication skills, both written and verbal, with the ability to work effectively across non-technical and technical audiences.
- Exceptional computer skills: advanced Excel proficiency is a must, with the data fluency to pull, reconcile, and report on operational metrics.
- Good analytical and financial competencies.
- Effective problem solving and critical thinking skills,



both proactive and reactive.
- Robust time management, with a proven ability to prioritize competing tasks.
- Working understanding of how inventory accuracy is controlled within a fulfillment operation, and the ability to reconcile seller inventory end to end.
- Bias for action and ownership.

Leadership Expectations

Respect the Individual Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts With Integrity

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies,



and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Serve Our Customers

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive For Excellence

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

The pay range for this position is $64,700.00 - $88,990.00.

Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 64,700.00 à 88,990.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 ARGENTIA RD, MISSISSAUGA, ON L5N 1P9, Canada

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📌 Senior Specialist, Operations (Mississauga)
🏢 Walmart Canada
📍 Mississauga