We are currently seeking a motivated and customer-focused Service Advisor with Mazda brand experience to join our growing team. The ideal candidate is organized, professional, and passionate about delivering exceptional customer service in a rapid-paced automotive environment.

Key Responsibilities

Greet customers promptly and professionally in the service drive

Listen to customer concerns and accurately document vehicle issues

Prepare repair orders and explain recommended maintenance and repairs

Communicate effectively with technicians regarding vehicle status and repair timelines

Provide customers with estimates, updates, and follow-up communication

Upsell maintenance services and dealership value-added products when appropriate

Ensure all warranty and manufacturer procedures are properly followed

Coordinate vehicle pick-up and delivery while ensuring customer satisfaction

Maintain accurate records and ensure all documentation is completed correctly

Handle customer concerns professionally and work toward timely resolutions

Qualifications & Skills

Previous experience as a Service Advisor in an automotive dealership preferred

Strong customer service and communication skills





Ability to multitask in a busy environment

Knowledge of automotive systems and maintenance services

Strong organizational and computer skills

Experience with dealership management systems is considered an asset

Valid driver’s license with a clean driving record

Ability to work flexible hours, including Saturdays if required

What We Offer

Competitive compensation package

Performance-based incentives

Health and dental benefits

Professional development and training opportunities

Supportive team environment

Career growth opportunities within the dealership

If you are passionate about the automotive industry and enjoy building strong customer relationships, we would love to hear from you.

We are committed to creating an inclusive and accessible workplace. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process upon request.

We are an equal opportunity employer and value diversity in our workplace. We welcome applications from individuals of all backgrounds and experiences.

📌 Service Advisor, Airport Mazda (Toronto)
🏢 Airport Mazda
📍 Toronto