Excellent service rarely happens by accident. Behind every technician who arrives prepared, every customer who feels informed, and every job that moves smoothly from request to completion is someone creating clarity, organization, and momentum.

Vipond/Alsask (powered by API Group) is looking for a Service Coordinator to join our Regina team. Someone who can see both the details and the bigger picture.

This is a role for a highly organized, thoughtful professional who enjoys solving problems, communicating with people, managing competing priorities, and bringing structure to a fast-moving service department.

You won't simply manage a schedule. You'll become a critical connection point between our customers, technicians, sales team, and operations, helping ensure that commitments become action and that our customers receive the level of service they expect.

As a Service Coordinator, you will help orchestrate the daily activity of our service operation. Your responsibilities will include:

- Coordinating and optimizing technician schedules, service calls, and project requirements.
- Communicating proactively and professionally with customers regarding scheduling, service requirements, changes, and next steps.
- Reviewing incoming requests and determining priorities based on urgency, customer needs, technician availability, and operational requirements.
- Supporting technicians by ensuring they have the information, documentation, and coordination necessary to execute their work effectively.
- Monitoring open work and following jobs through to completion.
- Maintaining accurate records, documentation, and service information.
- Helping to create an organized, responsive,



and exceptional customer experience.

You may be a great fit if you:

- Think critically and solve problems rather than simply identifying them.
- Can manage multiple priorities without losing sight of important details.
- Communicate clearly, confidently, and professionally.
- Have strong organizational and time-management skills.
- Remain composed when priorities shift or the day doesn't go according to plan.
- Take ownership and follow through on commitments.
- Are naturally curious and willing to learn the technical side of the business.
- Understand that excellent customer service requires both responsiveness and accountability.
- Enjoy working collaboratively while also being comfortable making decisions independently.

Experience in service coordination, fire protection, hospitality, or another field-service environment would be an asset. However, aptitude, professionalism, initiative, and the ability to learn are equally important to us.

What Success Looks Like:

Success in this position isn't simply having a full calendar. It means technicians know where they need to be and have what they need to succeed. Customers know what to expect. Follow-ups don't disappear. Priorities are understood. Problems are addressed early. And the entire service team operates with greater clarity because you are a part of it.





Why Join Us?

You will be joining an organization where service matters and where your contribution has a visible impact on customers, technicians, and the performance of the business.

This is an opportunity to build deep industry knowledge, strengthen your operational and leadership capabilities, and become an integral part of a team that believes exceptional service is a competitive advantage.

What We Offer

As a part of the Regina team, you can expect:

- Competitive compensation.
- A comprehensive perks package.
- The stability and opportunity that comes with joining an established and respected organization.
- Opportunities for professional growth and career development.
- A collaborative environment where your ideas, judgement, and initiatives are valued.
- The opportunity to work alongside experienced professionals and develop knowledge that is both specialized and highly transferable.
- A workplace that values accountability, teamwork, continuous improvement, and exceptional customer service.

At Vipond/Alsask, we're not simply looking for someone to fill a position. We are looking for someone who wants to learn the business, contribute to the team, and grow with us. If you're someone who finds satisfaction in turning complexity into clarity, building strong relationships, and making things work better, we'd like to hear from you.

Apply today and tell us what you believe separates good service from exceptional service.

Pay: From $22.00 per hour

Benefits

- Company pension
- Dental care
- On-site parking
- Paid time off
- Profit sharing

Work Location: In person

📌 Service Coordinator (Sherwood)
🏢 Vipond
📍 Sherwood