Elevate your career with Syntax as a Service Delivery Manager focusing on SAP Application Management Services. This position ensures operational excellence and customer satisfaction across SAP environments. As a leader in technology solutions, Syntax offers a unique chance to contribute to the delivery of high-quality SAP support.

In this role, you will oversee service delivery processes, manage performance metrics, and facilitate effective governance. You will coordinate across teams to resolve issues and support client objectives, driving service improvements and operational efficiencies. Key Responsibilities:

- Oversee daily operations of SAP AMS services
- Manage incident and request processes effectively
- Report on KPIs, SLAs,



and service quality metrics
- Support onboarding and stabilization for new clients
- Collaborate with internal teams for service improvements

Requirements:

- Proven SAP service delivery management experience
- Familiarity with ITIL service management practices
- Strong communication skills across technical teams
- Experience in managed services environments
- Ability to enhance service quality through continuous improvement

Lead SAP delivery excellence at Syntax and make a lasting impact on client success.

📌 Service Delivery Manager for SAP (Montreal)
🏢 Illumiti
📍 Montreal