Automotive Service Manager – Airport Mazda

About Us

Airport Mazda is a high-volume automotive dealership committed to delivering exceptional customer service, operational excellence, and a positive experience for every customer. We are currently seeking an experienced and results-driven Automotive Service Manager to lead our Service Department.

This is a key leadership role responsible for overseeing day-to-day service operations, driving department performance and profitability, maintaining high customer satisfaction, and developing a strong and productive team.

Position Summary

The Automotive Service Manager will oversee the daily operations of the Service Department, ensuring that vehicle repairs and maintenance are completed efficiently, safely, and in accordance with Mazda manufacturer standards.

The successful candidate will lead and motivate a team of technicians, apprentices, and service advisors while maintaining robust customer relationships and achieving departmental operational and financial targets.

Key Responsibilities

- Lead, manage, and motivate a team of automotive technicians, apprentices, and service advisors.

- Oversee daily Service Department operations, workflow, scheduling, and shop productivity.

- Schedule and assign repair orders to ensure timely and accurate completion.

- Monitor technician efficiency, productivity, quality of work, and overall department performance.

- Ensure all repairs are completed in accordance with Mazda manufacturer standards and applicable safety requirements.

- Address customer concerns professionally and resolve escalated service issues.

- Maintain high customer satisfaction and CSI scores.

- Ensure service repair orders are properly opened, documented, updated, and closed.





- Work closely with the Parts Department to ensure effective parts availability and inventory control.

- Monitor department financial performance, including labour sales, gross profit, expenses, and overall profitability.

- Maintain a clean, organized, efficient, and safe Service Department in compliance with Ontario workplace health and safety requirements.

- Train, coach, mentor, and develop team members to improve performance, productivity, and retention.

- Conduct regular team meetings and performance reviews.

- Establish and maintain strong working relationships between the Service Department, Parts Department, Sales Department, and other dealership departments.

- Ensure compliance with dealership policies, procedures, manufacturer requirements, and applicable legislation.

- Identify opportunities to improve processes, customer experience, technician productivity, and departmental profitability.

Qualifications & Experience

- Minimum 10 years of experience in an automotive dealership Service Department, with significant experience in a Service Manager or senior leadership role.

- Strong dealership experience; OEM dealership experience preferred.

- Mazda dealership experience is considered an asset.

- Strong mechanical knowledge and a thorough understanding of automotive repair and service processes.





- Proven leadership ability with experience managing and developing a team in a fast-paced dealership environment.

- Strong customer service, communication, and conflict-resolution skills.

- Excellent organizational, problem-solving, and time-management abilities.

- Experience using dealership management systems (DMS).

- Strong understanding of Service Department financial metrics, reporting, productivity, and profitability.

- Ability to work effectively in a high-volume environment and manage competing priorities.

- Valid Ontario driver's license with a clean driving record.

What We Offer

- Competitive compensation package consisting of base salary plus performance incentives.

- Health and dental benefits.

- Paid vacation.

- Career growth opportunities within the dealership group.

- Supportive and team-oriented work environment.

- Opportunity to play a key leadership role in a growing, high-volume dealership.

Airport Mazda is an equal opportunity employer and is committed to fostering an inclusive, accessible, and diverse workplace. We prohibit discrimination and harassment of any kind based on race, colour, religion, sex, gender identity or expression, sexual orientation, age, disability, marital status, family status, or any other protected characteristic under applicable legislation.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Airport Mazda is committed to providing accommodations for applicants with disabilities throughout the recruitment and selection process. If you require accommodation, please notify us, and we will work with you to meet your accessibility needs.

📌 Service Manager, Airport Mazda (Toronto)
🏢 Airport Mazda
📍 Toronto