Overview

We are seeking a dedicated and experienced Service Manager to oversee our service department. The ideal candidate will be responsible for managing service operations, ensuring customer satisfaction, and leading a team of technicians. This role requires a strong background in automotive repair and excellent leadership skills to drive sales and enhance the customer experience.

2 years service experience mandatory.

Training is provided.

Forklift experience preferred.

Duties

- Manage daily operations of the service department, ensuring efficiency and quality of service.
- Lead and mentor a team of mechanics and service advisors, fostering a positive work environment.
- Oversee customer interactions, addressing inquiries and resolving complaints promptly.
- Implement upselling strategies to maximize service sales while maintaining customer satisfaction.
- Monitor inventory levels for parts and supplies, coordinating with vendors as necessary.
- Ensure compliance with safety regulations and company policies within the service area.




- Analyze performance metrics to identify areas for improvement and implement necessary changes.

Skills

- Proven experience in a dealership or automotive repair environment.
- Strong mechanical knowledge to assist technicians and understand repair processes.
- Excellent customer service skills with a focus on building long-term relationships.
- Proficient in cash handling and financial transactions related to service operations.
- Ability to effectively upsell services and products to customers.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Sales experience is highly desirable, particularly in an automotive context.

Join our team as a Service Manager where you can make a significant impact on our operations while delivering exceptional service to our customers. Job Types: Full-time, Permanent

Perks

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Work Location: In person

📌 Service Manager (Thompson)
🏢 Nickel City Motors
📍 Thompson