Overview

WHO YOU ARE AT PANASONIC CANADA:

Panasonic Canada Inc. is currently looking to hire for the position of Service Parts & Administration Coordinator.

Coordinates parts inventory, logistics, repair administration, customer service, and operational support activities to ensure the efficient delivery of technical service operations. Maintains inventory and parts transactions according to established procedures, coordinates domestic and international shipments, administers repair work orders and customer invoices, maintains accurate service and inventory records, and serves as a primary liaison between customers, service providers, logistics partners, and internal teams. Supports reporting, compliance, and departmental KPI objectives while ensuring a high standard of customer service and operational accuracy.

This is a full-time position.

This position is onsite. Any office-based work will be performed from our Mississauga office at Ambler Drive.

Candidates must be legally eligible to work in Canada at the time of application. Please note, Panasonic Canada Inc. does not offer sponsorship to individuals for the purpose of obtaining temporary work permit/visa or permanent residency.

Responsibilities

WHAT YOU’LL DO

- Manage the receipt, sorting, storage, and tracking of incoming parts and accessories, maintaining accurate inventory records, conducting cycle counts, investigating discrepancies, and recommending inventory adjustments as required.Monitor parts availability, identify backorders, process parts orders, maintain accurate transactions within HeartSmart systems (S4/HeartSmart), and provide timely status updates to stakeholders.
- Respond professionally to customer and stakeholder inquiries received through phone and shared email channels, escalating issues as appropriate to ensure prompt resolution.
- Serve as a key liaison between customers, third-party repair providers, logistics partners, factories, affiliated service centers, and internal teams to facilitate efficient repair and service operations.
- Coordinate inbound and outbound domestic and international shipments, preparing all required shipping, export, and cross-ship documentation and verifying product receipts by part and serial number.
- Coordinate the shipment of repaired, evaluated, and warranty products, perform visual inspections prior to shipment, and escalate discrepancies to ensure quality and accuracy.
- Create, maintain, and process work orders for repairs, evaluations, warranty services, and other service-related activities; review documentation for completeness, ensure all required paperwork is obtained, and close work orders upon completion.
- Act as the primary point of contact for repair status updates, service inquiries, and customer communications; prepare and issue repair estimates and invoices, and process customer credit card and EFT payments while maintaining accurate accounting records.
- Maintain service databases, warranty information, service history, training records, customer data,



and daily logs; audit system data for accuracy and generate operational, inventory, service, and management reports.
- Provide administrative and operational support, including mail distribution, office supply management, and departmental coverage during peak periods or absences; maintain a secure and organized workspace and support the achievement of Factory and PCOCA Technical Services KPIs through effective coordination, communication, and adherence to established timelines.

Qualifications MUST-HAVES:

- College diploma (1-2 years) in Business Administration, Supply Chain Management, Logistics, or a related field, combined with 3-5 years of relevant experience; an equivalent combination of a High School Diploma and additional related experience will also be considered.
- Proficiency with Microsoft Office applications, including Excel, Word, and Outlook; experience with SAP and Salesforce is considered an asset.

- Strong attention to detail with the ability to accurately verify inbound and outbound shipments, accessories, and receipts, identify discrepancies, and escalate issues appropriately.
- Demonstrated problem-solving skills with the ability to resolve routine operational issues independently and exercise sound judgment when performing visual inspections of outbound repairs and equipment.
- Excellent organizational, time management, and communication skills, with the ability to respond promptly to customer inquiries, manage multiple priorities, and coordinate activities with technicians, third-party service providers, and internal stakeholders.
- Strong interpersonal and teamwork skills, with the ability to collaborate effectively across departments, support shared objectives, discuss repair estimates, and professionally obtain customer payments.
- Customer-focused approach with the ability to communicate factual information clearly and professionally, while demonstrating sensitivity to cross-cultural diversity and maintaining positive relationships with customers, partners, and colleagues.

What You’ll Earn The annual salary range for this position is $41,000 - $58,000 CAD. Actual compensation offered to the selected incumbent will vary depending on the individual’s knowledge, skills and experience related to the role.

Benefits & Perks – What’s In It For You

Panasonic Canada prioritizes total wellbeing.

We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health.

- Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
- Panasonic Retirement Pension Plan (RPP/DCPP)
- Group Retirement Savings Plan (RSP)
- Pregnancy Leave Top Up
- Education Assistance Program/ Tuition Reimbursement




- Employee Purchase Program
- Employee & Family Assistance Program (EFAP)
- Competitive Rates on Home and Auto Insurance
- Employee Volunteer Program – Paid Time Off for Volunteer Days
- Onsite Events!
- And many more benefits & perks

HYBRID WORK MODEL Panasonic Canada Inc. supports a hybrid work model. We understand that flexibility is essential for employees to do their best work while also balancing personal and life needs. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote. Panasonic Canada Inc. offers a Adaptable Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule.

Who We Are

Meet Panasonic!

Panasonic Canada

Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as creative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. Panasonic is creating technologies that move us.

At Panasonic Canada, we do more than just offer great products and solutions. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years.

How To Apply

Please include a PDF copy of your current resume.

As part of our recruitment process, we may use automated or artificial intelligence-based tools to assist with sourcing and identifying potential candidates. These tools are used to support, not replace, human decision making.

DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.

AODA POLICY

Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

Only candidates selected for an interview will be contacted.

We thank you for your interest in working for Panasonic Canada Inc.

2026-50431

📌 Service Parts & Administration Coordinator (Mississauga)
🏢 Panasonic North America
📍 Mississauga