Requirements

Must have:

- We need 8+ years of experience in solution architecture, enterprise architecture, software engineering, enterprise applications, or technology consulting.

- We require 5+ years of ServiceNow architecture experience leading enterprise-scale implementations.
- Were looking for experience designing and delivering enterprise solutions across multiple business domains.
- We need hands-on experience with ServiceNow AI capabilities such as Now Assist, AI Agents, Predictive Intelligence, Virtual Agent, or Workflow Data Fabric.
- We expect strong knowledge of solution architecture, integration design, APIs, cloud technologies, and security principles.
- We need experience communicating architecture strategy and technical decisions to both technical and business audiences.
- We require a bachelors degree in Computer Science, Information Systems, Engineering, Information Technology, or equivalent experience.
- Preferred: experience delivering Generative AI, Agentic AI, intelligent automation, or LLM-powered solutions.
- Preferred: knowledge of AI governance, model oversight, responsible AI practices, and regulatory compliance.
- Preferred: experience with ITSM, HRSD, CSM, Employee Center, App Engine, or other ServiceNow product suites.
- Preferred: familiarity with TOGAF, enterprise architecture frameworks, and architecture governance practices.
- Preferred: experience supporting cloud modernization, DevOps, CI/CD, Infrastructure as Code, and observability initiatives.
- Preferred: ServiceNow certifications such as CSA, CIS, CAD, CTA, or AI-focused certifications.
- Preferred: experience in healthcare, pharmaceutical, or other highly regulated industries.
- Preferred: track record of leading innovation initiatives, proof-of-concepts, and enterprise transformation programs.




- We need the ability to participate in meetings, workshops, and presentations virtually and in person.
- We need the ability to perform the essential functions of the role with or without reasonable accommodation.

Responsibilities:

- We lead the architecture strategy, standards, and roadmaps for ServiceNow AI and intelligent automation solutions.
- We design scalable, enterprise-grade solutions using Now Assist, AI Agents, Workflow Data Fabric, and emerging AI capabilities.
- We develop conceptual, logical, and solution architectures that support business transformation initiatives.
- We partner with stakeholders, product teams, engineers, and enterprise architects to turn business needs into technical solutions.
- We establish AI governance, security, compliance, and operational guardrails aligned with enterprise standards.
- We guide implementation teams through architecture reviews, design decisions, integrations, and platform best practices.
- We evaluate emerging technologies and identify opportunities to improve automation, productivity, and user experience.
- We mentor architects and engineering teams while promoting modern architecture, cloud, DevOps, and AI adoption practices.

Company:

We are McKesson, a Fortune 10, impact-driven healthcare company that delivers insights, products, and services designed to make quality care more accessible and affordable. We foster a culture of growth, innovation, and purpose, and this senior role sits at the center of our enterprise AI strategy on the ServiceNow platform.

We offer a competitive Total Rewards package, including base pay, potential bonus or long-term incentives, and benefits, with a listed base pay range of $99,100 to $132,100. We work in a versatile model with two days per week in the office, and hybrid or remote arrangements may be available depending on policy and business needs.

📌 ServiceNow AI Architect (Mississauga)
🏢 McKesson
📍 Mississauga