PRIMARY OBJECTIVE:

The ITSM Application Support Engineer (ServiceNow) is responsible for supporting, maintaining, and enhancing the organization's IT Service Management (ITSM) platform. This role provides technical support, troubleshooting, and issue resolution while ensuring the stability, performance, and continuous improvement of ServiceNow. Working closely with business stakeholders and IT teams, the engineer will design, configure, and implement solutions that support business requirements and improve service delivery processes.

- RESPONSIBILITIES: The ITSM Service Asset and Configuration Engineer will also be responsible to Develop, install, and troubleshoot ServiceNow applications.
- Integrate ServiceNow with other systems and applications.
- Customize ServiceNow applications using JavaScript, HTML, CSS, and AJAX.
- Create and maintain workflows, business rules, UI actions, UI policies, and ACLs.
- Configure application-related fields, forms, views, email notifications, and access controls.
- Develop and maintain Service Catalog items and workflows.
- Perform platform upgrades and ensure seamless functionality.
- Collaborate with the QA team to ensure quality and performance.
- Provide technical support and training to end users.
- Document technical solutions and processes.
- Provide technical support for the ServiceNow platform and related applications.
- Diagnose and resolve technical issues in a timely manner.
- Assist in system enhancements and upgrades.
- Stay updated with the latest developments in ServiceNow and related technologies.




- AUTHORITIES: (may not be applicable in all instances) N/A

QUALIFICATION REQUIREMENTS:

- Experience 3-8 years of experience as a ServiceNow developer.
- Strong knowledge of ServiceNow modules, including ITSM, CMDB, Service Catalog
- Experience with ServiceNow integrations and automation workflows
- Proficiency in JavaScript, HTML, CSS, and web services (REST/SOAP)
- Knowledge of CMDB, Asset Management, and Azure Active Directory integration
- Education/Training Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)

- ITIL Foundations v3/v4(Mandatory)
- Bachelor’s degree within business, computer science area or equivalent experience
- Knowledge, Skills, and Abilities Familiarity with the other areas of ITSM and Governance processes (Change Management, Incident, Continual Service Improvement, etc.)
- Demonstrate initiative and sound judgment
- Work independently as well as contribute to the team
- Self-motivated, self-directed and able to work independently / solid organizational and time-management skills
- Expert skills in Excel, Word, PowerPoint
- Is energetic, self-motivated, and achievement- and outcome-oriented

- Leadership and Teamwork abilities
- Demonstrated ability to build relationships and foster communication between various individual people, teams, and organizations
- Strong focus on Continuous Service Improvement and self-motivated
- WORKING CONDITIONS :Normal office environment or Remote

- Available After Hours Occasionally

📌 ServiceNow Engineer (Toronto)
🏢 Tundra Technical Solutions
📍 Toronto