Skate Technician - Full Time

Location: Figure Skating Boutique, Markham, Ontario

Employment Type: Full-Time

About Us

Figure Skating Boutique is a leading retailer of skating products for competitive, professional, and recreational skaters, both in-store and online. What sets us apart is our robust focus on proper fit, comfort, and performance — along with best-in-class customer service and after-sales support. We carry an exceptional selection of skates, blades, and accessories from top brands, including Edea, Jackson Ultima, Risport, Riedell, and Aura, ensuring every skater has access to the highest-quality equipment to support their goals.

Position Overview

The Skate Technician is responsible for providing an exemplary level of end-to-end customer service to our customers. It’s your job to interact with customers, assess their needs, and then set up, repair, and maintain their skates and blades. You will assess, diagnose, and provide recommendations for proper fit and comfort, maintenance, and servicing to ensure that the skater has the equipment required to help them meet their goals.

Key Responsibilities

- Respond to customer requests and inquiries with a positive attitude, building trust that we are recommending the best solution and fit for the skater.
- Provide skate sharpening, blade mounting, and other services designed to improve the overall comfort for the skater.
- Provide appropriate quotes for services and manage warranty claims.
- Escalate sensitive customer correspondence and/or issues to management as appropriate.




- Act as an ambassador for the company at product knowledge nights and/or competitions.
- Maintain an organized, clean, and safe shop environment.
- Participate in inventory management and control.
- Acquire and maintain product knowledge by attending product knowledge training to enhance customer experience and create additional sales opportunities.
- Search out opportunities to expand and grow our services business.
- Assist with other in-store and online activities if required.

Qualifications:
- High school or college education.
- Customer service experience in sporting goods is an asset.
- Entrepreneurial drive with a keen interest in sports.
- Highly developed sense of integrity and commitment to customer satisfaction.
- Process-oriented with excellent attention to detail and accuracy.
- Excellent written and oral communication skills, well-organized, and able to multitask.
- Motivated, proactive, and a strong team player
- Must be able to work flexible hours, including weekends.

What We Offer:
- A dynamic and collaborative work environment.
- Opportunities to grow within a leading Canadian boutique business.
- Staff discount on products and merchandise.
- Benefits program.
- Training on new products and upgrades to the existing product.

Job Type: Full-time

Benefits

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Work Location: In person Pay: From $19.00 per hour

Work Location: In person

📌 Skate Technician (Thornhill)
🏢 Figure Skating Boutique
📍 Thornhill