Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting‑edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision‑making. Hybrid role based in Montreal, Canada.

We are currently looking for a Sr. Product Support Developer for our office in Montreal, to join an international environment with a team of like‑minded system experts in a leading edge expanding software company.

The team you will be working with consists of Product Support Developer (internally referred to as Service Managers), Systems Experts and Service Delivery Managers handling multiple customers globally.

Position Responsibilities

Become an authority on several production system installations in terms of managing the technical aspects of the applications.

Provide advanced technical support, in relation to the Service Level Agreement(s), for the Crew portfolio focusing mainly on the crew planning products.

Assist the client with knowledge injections, proactive problem solving and daily management of the production installation.

Maintain Linux installations on company servers and make recommendations to clients on patches/upgrades.

Work with System requirements with internal and external stakeholders.

This position is hybrid. This means that the selected candidate will be required to perform some work onsite 2‑3 days a week. This is at the hiring team’s discretion and could potentially change in the future.





Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience)

3+ years in software development or advanced technical support role

Good knowledge in Python language

Valuable knowledge of Unix and/or Linux

Good knowledge with shell scripting

Familiar with AWS concepts

Good knowledge in version control systems such as Git

Fluency in English language

Preferred Qualifications (Desired Skills/Experience)

5+ years in software development or advanced technical support role

Particular interest in technical problem solving

Experience with AWS

Experience with RAVE

Knowledge of Kubernetes is beneficial

Customer relationship experience is advantageous

Highly responsible, able to take ownership of issues

Strong technical & analytical aptitude

Able to work independently and within a team

Typical Education/Experience:

Education/experience typically acquired through advanced technical education (e.g. Bachelor/Masters) and typically 3 or more years' related work experience.

Relocation
Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Benefits

Comprehensive medical, dental, and vision coverage with employer paid health premiums for employees and dependents

Employer paid life and AD&D; insurance

A health care spending account

Short and long term disability insurance

Virtual health

Fitness reimbursement program

DPSP and RRSP retirement plans

3 weeks of PTO for new hires

Employee Assistance Program

2 days off to volunteer annually (effective in 2026)

Employee referral program (effective in 2026)

Flight rewards and flight stipend (effective in 2026)

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📌 Sr. Product Support Developer I (Quebec City)
🏢 Jeppesen Canada
📍 Quebec City