Commercial/Heavy Truck Service Advisor
Pay Rate: $50,000 - $70,000 per year. Petrie Ford.

Petrie Ford is seeking an experienced Commercial/Heavy Truck Service Advisor for our growing and fast paced heavy truck vehicle service centre.

About Us
Petrie Ford has been Kingston’s Ford Store since 1949. The Heavy Truck service department is one of the busiest in the Eastern Corridor. We service and warranty a wide array of client vehicles, with a large and loyal client base. With the help of our massive wholesale parts warehouse operation and modern client conveniences, we have the inventory and agile service logistics that keep our client vehicle downtime to a minimum. As such, we are seeking a highly skilled service advisor who can operate at an extremely high level of organization and client care. Our clients deserve the best possible service and we support our client facing employees to meet this challenge.

Commercial /Heavy Truck Service Advisor’s Responsibilities

Greeting clients promptly with a friendly and professional demeanor

Understanding the clients’ needs by effectively listening and asking relevant questions

Entering the client details into the database and creating work orders as needed

Answering calls into the department and scheduling appointments

Performing vehicle walk arounds with the client to identify other possible items of concern

Liaising with service technicians to relay proper expectations and information to the client

Knowing the ‘ins’ and ‘outs’ of every vehicle under your care and what step we are on in the service chain

Issuing professional quotes and providing accurate information based on your years of experience





Reaching out to prospective service clients and/or following up with existing clients who are overdue for servicing

Handling of related administration work in a timely manner

Knowing the service schedule intervals on any given type of Ford heavy vehicle, including service details and potential costs

Familiar with preventative maintenance and recommending services that are in the clients’ best interest

Driven to succeed sales goals in both revenue generated and work orders created

Other responsibilities as assigned

Required Skills

2+ years of Heavy Truck service advisor experience within the auto industry

Auto parts and servicing knowledge a must

Robust computer skills: PBS, CRM systems, Dealer DMS systems, MS Office (Word, Excel, Outlook)

Highly detailed and extremely organized

Expert oral and written communicator

Ability to interpret technical schematics, parts catalogues and diagrams

Excellent problem solving and conflict resolution skills

Willing to engage in training for your own personal development within the position

Valid driver’s license with clean abstract

Work references required

This is a full-time position, Monday to Friday.

A comprehensive benefit package is available after 90 days.

Salary: $50,000-$70,000 including bonuses, depending on experience.

Petrie Ford is an equal opportunity employer and committed to providing employment accommodation in accordance with all Provincial and Federal regulations. We do not use AI in our hiring processes. We thank you for your interest but, only applicants selected for further consideration will be contacted.

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