Elevate customer engagement as the Strategic Director of Customer Success in the EMEA region. This leadership role focuses on strategy development and fostering exceptional customer outcomes. In this position, you will lead the regional Customer Success organization, integrating strategies with Sales, Marketing, and Product to ensure measurable business outcomes for clients.

Your responsibilities include coaching a team of Customer Success Managers and collaborating with EMEA leadership on best practices, driving excellence in customer retention and renewal management. Key Responsibilities:

- Lead the regional Customer Success organization effectively
- Develop and implement customer success strategies
- Engage with key stakeholders on strategic accounts
- Collaborate globally to optimize customer success practices
- Identify upsell opportunities and manage renewals Requirements:
- 10+ years in Customer Success or Account Management
- Minimum 5 years in leadership roles
- Robust analytical and commercial acumen
- Proficient in driving organizational change
- Exceptional communication and organizational skills Lead and innovate in Customer Success to ensure clients thrive and achieve their business goals.

📌 Strategic Director Customer Success EMEA (Toronto)
🏢 Jobtailor
📍 Toronto