Play a key role in developing and updating best practices for process optimization.
Advise and support the management team on ways to improve quality, efficiency, profitability and operational controls.
Collaborate on the assessment and mapping of work processes.
Act as a liaison with operational performance teams and ensure implementation of selected solutions.
Participate in various cross-functional projects and ensure that directions and recommendations are properly followed.
Develop optimization recommendations based on company best practices.
Anticipate and resolve issues that may arise within assigned mandates.
Represent the vice-presidency on various committees.

Requirements
Hold a bachelor's degree in business administration or a related field.
Minimum of 7 years of relevant experience in individual insurance and/or financial services, and 2 years in project management.
Solid knowledge of the Microsoft 365 suite, with a focus on SharePoint Online, Microsoft Copilot (AI) and Power Platform.
Excellent command of French, both spoken and written.
Solid command of English, both spoken and written.

Core Competencies





Demonstrates expertise in process optimization and project management within the individual insurance and financial services sectors, leveraging robust analytical skills to enhance operational efficiency and profitability. Proficient in utilizing Microsoft 365 tools, including SharePoint Online and Power Platform, to support cross-functional collaboration and best practice implementation.

Highest-signal resume keywords
Process Optimization
Project Management
Microsoft 365 Suite
Bilingual French and English
Individual Insurance Experience

ATS Optimization Keywords

Hard Skills
Process Optimization
Project Management
Operational Controls
Quality Improvement
Efficiency Enhancement

Soft Skills
Collaboration
Problem Solving
Advisory Skills
Communication

Industry Keywords
Individual Insurance
Financial Services
Best Practices
Operational Performance

Tools & Technologies
Microsoft 365 Suite
SharePoint Online
Microsoft Copilot
Power Platform
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