About the Role

Our client, a leading organization in the financial services sector, is looking for Bilingual Call Center Representatives to join their downtown Montreal team on a contract basis (4 month contract).

This role is ideal for candidates with prior banking or financial services experience who are comfortable working in a fast-paced, customer-focused setting. The successful candidate will handle inbound and outbound calls, provide account and service support, and deliver a high standard of client service in both English and French.

*Candidates must be adaptable to work various shifts (day/evenings/weekends).

Key Responsibilities
Respond to inbound customer calls regarding account inquiries, transactions, and general banking or service requests.
Make outbound calls as needed for follow-ups, verifications, or account-related communications.
Accurately document call details, customer interactions, and case notes in the client's CRM/system of record.
Identify customer needs and escalate complex issues to the appropriate department or senior representative.
Meet or exceed individual and team KPIs, including call quality, average handle time,



and customer satisfaction targets.
Maintain strict confidentiality and compliance with banking regulations, privacy policies, and internal procedures.
Provide service to clients in both English and French, adapting communication style as needed.

Required Qualifications
Bilingual — fluent in both English and French (spoken and written) is required.
Minimum 2 years of prior experience in banking, financial services, or a related call center environment.
Robust verbal communication skills with a professional, customer-service-oriented phone manner.
Comfortable working on-site full-time at a downtown Montreal location.
Proficient with Microsoft Office and comfortable learning new CRM or banking software systems.
High school diploma or equivalent required; post-secondary education an asset.
Ability to work in a fast-paced, metrics-driven environment while maintaining accuracy and attention to detail.

Nice-to-Have
Knowledge of banking products such as credit cards, loans, mortgages, or investment accounts.

📌 Bilingual Call Center Representatives Longueuil
🏢 Vision Talent
📍 Longueuil