Assistant Manager – Store Operations Manager

We are looking for an Assistant Manager to support the Store Operations Manager in leading the day‑to‑day operations, customer service, and training at a Marks outlet.

Responsibilities
Lead the customer service team, coaching and ensuring delivery of service standards.
Manage B2B orders and coach the team to ensure accurate and timely ordering and delivery.
Provide an omni‑channel experience by facilitating in‑store eCommerce sales and fulfilling eCommerce orders within defined service levels.
Process and move inventory to the sales floor to support the customer experience.
Communicate and ensure compliance with all operating procedures, processes, and policies.
Schedule and follow up on shipping/receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
Assist in preparation and execution of annual inventories.
Assume responsibility for all store operations in the absence of the Store Manager.
Communicate a explicit Daily Game Plan and lead Shift Starter meetings and coaching sessions.
Maintain performance management expectations,



including progressive discipline and the disciplinary process.
Promote a positive, safe, inclusive, and empowering work workplace.

Qualifications
3‑5 years of retail experience.
Proven ability to coach, mentor, and develop teams through setting expectations, communication, coaching, feedback, and ongoing support.
Strong communication, organizational and training skills.
Ability to build and manage a daily and weekly plan for the department and store.
Basic computer skills.
High energy, enthusiasm, and a drive to succeed.

Advantages
Competitive pay.
Comprehensive advantages and retirement programs.
Performance incentives.
Other perks to support well‑being.
Growth opportunities opportunities and product discounts.

Salary

Typical range: $34,800 to $43,500.

EEO Statement

Marks is an equal‑opportunity employer. We value diversity, inclusion and belonging and strive to create an environment where everyone is treated with dignity and respect.
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