Who We Are
At Heart & Stroke our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values: champion health, practice humility, embrace change, drive impact, learn and grow and be heartfelt as we work together to beat heart disease and stroke.

We believe in equity, diversity and inclusion ― it’s embedded in our values and core mission work to support all people in Canada to lead healthier lives. We are committed to applying this principle to cultivate a welcoming environment that embraces diversity among our employees. Candidates from diverse backgrounds, including but not limited to, Indigenous peoples, racialized communities, 2SLGBTQIA+ communities, women, and people living with disabilities are encouraged to apply.

To learn more about our mission, values, commitment to EDI, and the difference Heart & Stroke makes in the lives of people in Canada at every age, please visit our website.

The opportunity
Please note Heart & Stroke offers a hybrid work option. Candidates can work from anywhere in Canada.

The Coordinator, Development Services, plays a crucial role in helping to achieve the organization’s development fundraising goals and objectives through a wide range of cross-functional and administrative responsibilities that support operational and fundraising activities. This position is responsible for administering donor and prospect data management, maintaining data quality and integrity, supporting pipeline and portfolio management, reporting, championing development processes, and ensuring accurate tracking of cultivation and stewardship activity within CRM systems.

How You Will Make An Impact Every Day
Development Processes, CRM and Fundraising Support

Maintain accurate donor and prospect records and data integrity (including adding, updating, merging and cleanup of records) in the donor database

Acts as a central resource and primary coordinator for donor and prospect information in the database, ensuring data quality, process compliance, and adherence to development standards like promoting the adoption of best practices

Liaises and collaborates with the CRM team, regional development teams and fundraising support staff to optimize CRM usage and resolve data related issues

Proactively establishes and manages documentation related to CRM processes, training and data standards and trains staff on how to access and use resources

Coordinates CRM onboarding and process training activities, develops supporting resources,



and identifies ongoing training needs across development teams

Supports the Senior Manager with data requests ensuring data integrity and accuracy, alignment with fundraising priorities, opportunities, and reporting needs

Manages the intake and triage of work requests to ensure completeness of information, assignment of work and alignment with established development processes

Prospect Research & Reporting

Conducts prospect identification, qualification, and research, using internal and external information sources (e.g., iWave, CharityCan, Grant Connect) to support fundraising priorities

Completes special prospect research requests and projects to support donor development and fundraising activities

Maintains donor and prospect records, including research summaries, ratings, relationship tracking, and other relevant information in CRM and related information management systems

Maintains prospect pipelines and portfolio information aligned with fundraising priorities

Prepares prospect research snapshots, prospect profiles, briefing materials, and other research products to support donor development and fundraising activities

Maintains and enhances standard and ad hoc fundraising reports, dashboards, and reporting infrastructure to support fundraising performance monitoring, pipeline management, portfolio planning, and decision-making

Cultivation and Stewardship Events

Coordinates donor and prospect information to support cultivation and stewardship events including pulling targeted donor lists from CRM, attendee briefings/event bios to ensure key relationship managers know who to connect with at the events

Leads and oversees the management of events in CRM to ensure fundraising support team members are tracking cultivation events and cultivation or stewardship mailings in CRM

Leads and ensures the seamless collection and coordination of information for prospect and donor advancement purposes and cultivation events

Who We Need
Education

Post-secondary education in a related field or relevant experience in a similar role

Experience





3+ years working within a major gift environment and supporting all stages of the donor lifecycle

Skills

Strong understanding of donor and prospect data and databases

Ability to manage multiple projects at once and produce high-quality work under tight deadlines while maintaining strong attention to detail

Curiosity, resourcefulness and adaptability

Superior organizational, project management and resource management skills

Knowledge of prospect research tools and databases such as iWave, CharityCan, Grant Connect, or similar platforms.

Ability to work in a multi-layered, complex, results-oriented institution with multiple internal and external stakeholders.

A professional and responsive client-service approach

Self-motivated, with sound judgement and ethical decision-making skills

An ingrained curiosity with an innovative streak; ability to acquire inside expertise without losing outside point of view, have new ideas and be willing to try new things

A dedicated team work ethic

Comfort using AI-enabled productivity tools and emerging technologies

Mastery of various Microsoft Office applications including Excel, Word, PowerPoint, SharePoint, and Outlook.

Appreciation and understanding of AFP, CAGP, APRA Code of Ethics, Donor Bill of Rights

What We Offer

This role offers a hiring range of $60,000 to $68,000, aligned with our compensation framework and your professional background.

We believe that time off is integral to the personal health and wellness of our employees. We offer a generous paid time-off package including vacation days, personal days, wellness days, and paid company-wide closure between December 25 and January 1.

Competitive health, medical, dental and vision benefits

Life insurance

Disability advantages

Employee Assistance Program (EAP)

Defined contribution pension plan with employer matching

Flexible hybrid working model

Reimbursement for mobile phones and home office setup

Opportunities for professional development

Only those candidates that qualify will be selected for an interview. Interviews may be conducted virtually or in-person. Selected candidates will be notified in advance if an in-person interview is required.

Accommodation
We are committed to fostering an inclusive, barrier-free and accessible environment. If you have been contacted for an interview and require accommodation to participate in the recruitment and selection process, please let us know and we will do our best to address your needs.

#J-18808-Ljbffr

📌 Coordinator, Development Services (Ontario)
🏢 Heart & Stroke
📍 Ontario