Join RT Holdings Inc as a Supervisor of Customer Service Operations, responsible for enhancing agent performance and customer satisfaction in a thriving call center environment. Emphasizing team growth and collaboration is key. This leadership role involves coaching agents to improve service delivery and implementing strategies based on performance metrics.

By fostering a customer-centric mindset, you will ensure a seamless experience for over 250,000 Canadian customers each year. Your management skills will help maintain operational excellence while balancing staffing needs with service level agreements. Key Responsibilities:

- Provide performance feedback and development plans
- Analyze team performance against KPIs for improvements
- Collaborate for optimal staffing solutions
- Ensure timely and effective customer issue resolution
- Present performance trends and reports to leadership Requirements:
- Bachelor's degree preferred
- Minimum 3 years in customer service
- 2 years of supervisory experience required
- Experience in HVAC is beneficial
- Robust communication and problem-solving skills Lead your team to success by driving performance and customer satisfaction at RT Holdings Inc.

📌 Supervisor, Customer Service Operations (Canada)
🏢 Right Time Heating & Air Conditioning
📍 Canada