- Manage the day-to-day activities for planning, coordination, and delivery of Salesforce Field Service and related system initiatives using Agile practices
- Manage a team of 4-6 developers to deliver business requirements and enhance system features
- Work closely with the Systems Specialist, managing activities related to roadmap delivery, integrations, system upgrades, and operational support
- Manage work intake, sequencing, and delivery using JIRA as the system of record for development and Salesforce for user support
- Translate prioritized backlog items into executable 2-week sprints and monthly release plans
- Manage activities across configuration, development, testing, deployment, and post-release validation
- Provide coaching, training, and guidance to team members to support skill development and high performance
- Manage team workload and capacity, including unplanned work, priority churn, and scope creep
- Guide and oversee Agile ceremonies Requirements - Minimum of 5 years of experience as a manager delivering Salesforce or enterprise IS solutions
- 3+ years of working in Agile delivery environments with teams adopting Agile ways of working
- 3+ years of strong working knowledge of JIRA for backlog, sprint and delivery management
- 3+ years of coordinating work with a development team




- Experience working within Salesforce ecosystem
- Ability to learn and understand software programs and current systems
- Excellent interpersonal skills, combined with strong verbal and written communication skills Core Competencies Demonstrates expertise in managing Salesforce Field Service initiatives and Agile delivery practices, with a strong focus on team leadership, backlog management, and system enhancements. Proven ability to coach and guide teams while ensuring effective delivery of business requirements and operational support. Highest-signal resume keywords - Salesforce Management
- Agile Delivery
- JIRA Proficiency
- Team Leadership
- Backlog Management ATS Optimization Keywords Hard Skills - Salesforce Field Service
- Agile Practices
- Backlog Management
- Sprint Planning
- System Integration
- Configuration Management
- Testing and Deployment
- Post-Release Validation
- Team Coordination
- Capacity Management Soft Skills - Interpersonal Skills
- Verbal Communication
- Written Communication
- Coaching
- Guidance Industry Keywords - Enterprise IS Solutions
- Agile Environments
- Roadmap Delivery
- Operational Support Tools & Technologies - JIRA
- Salesforce

📌 Supervisor, Operational Systems (Vancouver)
🏢 Jobtailor
📍 Vancouver