ABOUT AVINYA LABS

Avinya Labs is a technology services company focused on Web3 and AI full-stack development. As a leading Web3 marketing and development studio, we empower enterprises with blockchain development, decentralized applications, smart contracts, AI solutions, and technical consulting services. Our team is on a mission to accelerate the growth of Web2 and Web3 companies through innovative services.

We combine deep technical expertise with go-to-market strategy to launch MVPs fast and support clients through growth. Operating globally, we serve clients across multiple regions. We are looking for a Support Manager to join our remote team in Edmonton.

THE OPPORTUNITY

We are seeking a dedicated, customer-focused, and experienced Support Manager to lead our support operations. In this role, you will be responsible for managing client support, ensuring high levels of satisfaction, and leading a team to deliver exceptional service for our diverse range of projects. This is an excellent chance to contribute to a growing international organization with a strong reputation for innovation and quality service.

KEY RESPONSIBILITIES

- Manage and lead the customer support team, providing guidance and mentorship
- Oversee daily support operations, ensuring timely and effective resolution of client issues
- Develop and implement support strategies to enhance customer satisfaction and retention
- Act as the primary point of contact for escalated client concerns and complex technical issues




- Collaborate with product development and engineering teams to address client feedback and improve services
- Track and analyze support metrics to identify areas for improvement
- Create and maintain support documentation, including FAQs, guides, and knowledge base articles
- Foster a positive, empathetic, and professional team culture

WHAT YOU BRING

- Several years of experience in a support management or team lead role
- Experience in the technology sector, ideally within Web3, blockchain, or AI
- Strong leadership and team management skills
- Excellent verbal and written communication skills in English
- Proficiency with support ticketing systems and CRM software
- Strong problem-solving and analytical abilities
- Ability to work independently in a remote environment
- Reliable high-speed internet and a quiet home office
- Legal authorization to work in Canada

WHAT WE OFFER

- Fully remote work from home
- Flexible working hours
- Opportunity to work with a global, cutting-edge technology company
- A supportive and collaborative team culture
- Competitive compensation and benefits package

Avinya Labs FZC is an equal opportunity employer. We welcome applicants of all backgrounds and experiences. Only candidates selected for an interview will be contacted. Pay: $91,083.45-$118,502.22 per year

Benefits

- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- Vision care
- Wellness program

Application question(s):
- How many years of support management experience do you have?
- Do you have experience with Web3, blockchain, or AI technologies?

Work Location: Remote

📌 Support Manager (Edmonton)
🏢 Avinya Labs FZC
📍 Edmonton