HOURS: Monday- Friday (37.5 hours per week) weekend and evening availability

REPORTS TO: Program Manager

LENGTH OF CONTRACT: Temporary, full-time contract until Dec 31, 2026, with the possibility of extension

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Reports to the Program Manager. The Family Support Worker works in tandem with the CSD (Collaborative Service Delivery) team to provide a plethora of unique, interdisciplinary services for families. The FSW is responsible for working with families to provide services and build relationships that help them pursue family goals. The Family Support Worker works directly with children and families in Northeast Edmonton in a shared practice model with partner agencies and Children’s Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Position Responsibilities

- Work in collaboration with family members, Children’s Services’ Assessors and Caseworkers, as well as partnering community agencies to develop a Children’s Services Planning Form (CSPF) for the family
- Collaboratively design the CSPF to include tasks assigned to specific individuals to work towards specific goals that relate to the safety of children, with an intentional consideration on Ubuntu’s four pillars (children, family, community, and culture)
- Focus time spent with family (whether a formal meeting, driving to appointments, and/or phone and text coordination and check-ins) with the intention of working towards reaching the service plan goals




- Coordinate and attend monthly service team meetings with all the service providers and natural supports involved
- Locate and connect family members to community resources, especially within the C5 partnership and Northeast Edmonton
- Role modelling healthy boundaries and relationships with family members and collaborative community partners
- Build positive relationships with children, families, the Northeast Child and Family Services Neighborhood Office staff, and multi-disciplinary partners to better support families
- Contribute to a positive team environment by demonstrating the values of accountability, respect, and creativity
- Advocate on behalf of families, and teach self-advocacy
- Responsible for on-call services on a rotational basis
- Maintain accurate records, files, and documentation to track outcomes
- All other duties as outlined by program manager.
- All staff at BSCS are expected to participate in occasional outreach and emergency response efforts (e.g., winter response) to support and engage with clients.
- BSCS is more than a workplace. It is a community where everyone helps and contributes to the whole, and there is an expectation that all employees will take part in events (during the work week and occasionally during weekends and evenings). This includes fundraising campaigns, running community meals, medicine picking etc.

Qualifications




- Post Secondary Degree in a relevant field of study (Social Work, Human Services)
- Police Check with the Vulnerable Sector and Child and Youth Intervention Check completed within the past six months
- Valid First Aid certificate or enrolled in a future course
- Valid Class 5 Non GDL license

Why Work for Boyle?
- All work done positively impacts the community and its members!
- Access to Lumino Health, including Stress & Wellness support
- Employee activities and events throughout the year
- Various training initiatives, and development opportunities

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our community members. Clients, staff, and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly by using preferred pronouns. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.

Boyle Street Community Services aims to foster a work environment that is rich with Indigenous culture, teachings, ceremonies, and activities- as a reflection of the communities we serve and the land we reside upon.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, Recent Canadian, differently abled, and LGBTQ2S communities.

📌 Support Worker, Family (Edmonton)
🏢 Boyle Street Community Service
📍 Edmonton