Your Prospect:

Description

As the Telecommunications Officer, you will monitor radio activity to maintain awareness of field activities, ensure pertinent operational information is shared and provide an immediate link to emergency and non-emergency assistance on behalf of Protective Services Officers.
Classification: Telecom Operator/Dispatcher
Union: AUPE GSS
Unit and Program: Protective Services Op Support
Primary Location: Alberta Hospital Edmonton
Location Details: As Per Location
Multi-Site: Not Applicable
FTE: 1.00
Posting End Date: 18-AUG-2026
Temporary Employee Class: Temp F/T Advantages
Date Available: 28-AUG-2026
Temporary End Date: 28-FEB-2027
Hours per Shift: 7.75
Length of Shift in weeks: 2
Shifts per cycle: 10
Shift Pattern: Days, Evenings, Nights, Weekends
Days Off: As Per Rotation
Minimum Salary: $31.61
Maximum Salary: $38.56
Vehicle Requirement: Not Applicable

Required Qualifications




Completion of Grade 12.
Completion of certificate or diploma related to Emergency Communications and Response, Law Enforcement, Security or Criminology.

Additional Required Qualifications
High level of experience with Microsoft Office and email required.
Demonstrated telephone skills are required.
3 - 5 years' experience in a customer service workplace.
Requires a high degree of customer service, problem solving, interpersonal skills and critical thinking.
Must have demonstrated experience resolving complex client issues.
Excellent command of the English language, both written and verbal is required; superior active listening and interpretative skills are required.

Preferred Qualifications
Valid First Aid certificate, BCLS-HCP training.
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📌 Telecom Operator / Dispatcher Edmonton
🏢 Alberta Health Services
📍 Edmonton