Join CBI Home Health as a Care Access Representative in Toronto, where you will coordinate scheduling for personal support workers and healthcare aides. Thrive in a agile contact center while ensuring quality care for clients and their families.
As a Care Access Representative, you will play a crucial role in managing the schedules of care staff in a high-volume setting. This position requires robust problem-solving skills, multitasking abilities, and effective communication to maintain strong relationships with clients and healthcare providers. Your efforts will directly support the delivery of person-centered care that makes a significant difference in people's lives.
Key Responsibilities:
• Efficiently utilize scheduling software for caregiver assignments
• Meet and exceed individual KPI goals in calls and scheduling




• Maintain explicit communication with clients and care staff
• Build and maintain positive relationships with stakeholders
• Accurately manage and update client and caregiver records
Requirements:
• Minimum Grade 12 education
• At least 2 years of customer service experience
• Proficient in Microsoft Office and scheduling software
• Strong verbal and written communication skills
• Ability to multitask in a quick-paced environment
Enhance your career with CBI Home Health by contributing to meaningful community care and support.
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📌 Care Access Representative In Toronto (Canada)
🏢 CBI Home Health
📍 Canada