WE ARE

We are Canada's leading healthcare provider, delivering category-leading treatment for chronic pain, as well as spinal injuries, sports-related injuries, and concussions. We are a public company that owns clinics across Canada dedicated to providing holistic treatment plans leveraging technology, data-driven insights, and delivering interdisciplinary care. At NeuPath, we are focused on empowering people to live their best lives.

Our leadership team is forward-thinking, with an entrepreneurial spirit and a commitment to education and development.

Role Overview

The Clinic Team Lead will play an exciting and important role in the opening and ongoing success of our new clinic. This is a unique opportunity to help establish a strong team culture, support the implementation of effective processes, and create a welcoming experience for patients from day one.

Working closely with the Clinic Manager, the Team Lead will oversee day-to-day front desk operations while providing guidance, coordination, and leadership to clinic staff. The Team Lead will help ensure efficient patient flow, consistent application of clinic procedures, and a positive experience for both patients and employees.

As a key resource for the clinic team, the Team Lead will assist with workflow coordination, staff training and onboarding, operational problem-solving, and communication between administrative and clinical team members. The position may also perform clinical or administrative duties within their scope of practice, as required

You Will

- Support the Clinic Manager with the day-to-day coordination and operation of the clinic.
- Act as a primary point of contact and resource for clinic staff during daily operations.
- Provide guidance, direction, and support to employees regarding clinic procedures, workflows, and operational processes.
- Assist with coordinating daily staff assignments and coverage to support efficient clinic operations.
- Support patient flow and help identify and address operational issues that may affect the patient experience.
- Assist with onboarding, orientation, and training of new clinic employees.




- Provide ongoing coaching, guidance, and peer support to team members as required.
- Promote a positive, respectful, collaborative, and professional workplace environment.
- Assist the Clinic Manager in ensuring staff follow established policies, procedures, and organizational standards.
- Escalate employee, patient, operational, or performance concerns to the Clinic Manager as appropriate.
- Assist with monitoring clinic schedules and identifying staffing or workflow gaps.
- Support communication and coordination between physicians, clinical staff, administrative staff, and management.
- Assist with implementing new processes, procedures, and operational initiatives within the clinic.
- Identify opportunities to improve clinic workflows, efficiency, and patient service.
- Assist with maintaining appropriate levels of office, medical, and clinical supplies.
- Support inventory management and communicate supply requirements to the Clinic Manager.
- Assist with ensuring clinic areas are clean, organized, safe, and appropriately maintained.
- Assist with opening and closing procedures, where applicable.
- Respond to routine patient questions and concerns and escalate complex or sensitive concerns appropriately.
- Maintain patient confidentiality and ensure personal health information is handled in accordance with applicable privacy legislation and NeuPath policies.
- Ensure required documentation and administrative processes are completed accurately and within established timelines.
- Support the Clinic Manager with audits, reporting, quality initiatives, and other operational requirements.
- Participate in clinic meetings and contribute to discussions regarding workflow, patient experience, and team effectiveness.




- Provide coverage for operational or administrative functions during staff absences or periods of increased activity, as required.
- Perform duties within the scope of the Team Lead's professional qualifications and responsibilities.
- Perform miscellaneous job-related duties as assigned.

YOU HAVE:
- Minimum education: Post-secondary education in Medical Office Administration, Healthcare Administration, or a related field is preferred.
- Minimum 2–3 years of experience in a healthcare, medical clinic, or similar environment.
- Previous leadership, supervisory, mentoring, or team lead experience is considered an asset.
- Robust understanding of clinic operations, administrative workflows, and patient service.
- Strong computer skills, including Microsoft Word, Excel, Outlook, and electronic medical record systems.
- Previous experience with Telus PS Suite (EMR) is considered an asset.
- Excellent organizational and time-management skills.
- Strong written and verbal communication skills.
- Solid interpersonal and relationship-building skills.
- Ability to provide direction and support to colleagues in a professional and respectful manner.
- Strong problem-solving and decision-making skills.
- Ability to manage competing priorities and work effectively in a fast-paced healthcare environment.
- Demonstrated ability to work independently while collaborating effectively with a multidisciplinary team.
- Strong attention to detail and commitment to accuracy.
- Ability to maintain confidentiality and exercise discretion when handling sensitive patient and employee information.
- Ability to understand, follow, and reinforce established policies, procedures, and instructions.
- Demonstrated commitment to providing an exceptional patient and employee experience.

NeuPath Health NeuPath Health welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.

Pay: $27.21 per hour

Work Location: In person

📌 Team Lead (Guelph)
🏢 CPM - Centres for Pain management
📍 Guelph