Become the Team Lead for IT Application Support at La Vie en Rose. This role calls for experienced IT professionals with leadership skills and a focus on delivering high-quality service to internal users. Reporting to the Director of IT Infrastructure, the IT Application Support Team Lead is responsible for guiding and mentoring a dedicated team.
Key duties involve monitoring integrations, managing incidents, and ensuring effective communication across the organization while maintaining a solid focus on customer satisfaction. Key Responsibilities:
- Coach and mentor your technical support team
- Coordinate major incidents and maintain documentation
- Promote proactive monitoring of business integrations
- Identify and document recurring incident trends
- Collaborate with IT team for application security
Requirements:
- College or university degree in IT or related field
- 7 to 10 years of relevant IT experience
- Proven experience in team leadership
- Bilingual in English and French
- Strong understanding of retail technology solutions
Contribute to La Vie en Rose's mission of empowering women through innovation and technology.
📌 Team Lead for IT Application Support (Montreal)
🏢 Hillcrest Mall
📍 Montreal
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