This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION:
Are you passionate about cutting edge technologies such as artificial intelligence, generative AI, and
ambient computing? The Amazon Alexa International in Toronto team is looking for a Senior Product
Manager to lead the expansion of Alexa+ in Canada. This is your opportunity to work on products that
are making history!

Êtes-vous passionné(e) par les technologies de pointe telles que l'intelligence artificielle, l'IA générative et l'informatique ambiante ? L'équipe Amazon Alexa International à Toronto recherche un(e) Chef de produit senior pour diriger l'expansion d'Alexa+ au Canada. Voici une occasion unique de travailler sur des produits qui marquent l'histoire !

Key job responsibilities
 Define user needs and identify gaps, features enhancements and opportunities to grow the business
 Define creative, high-quality, simple product roadmaps based on team strategy and vision.
 Develop and maintain a deep understanding of the market landscape, customer needs, and
competitive dynamics in Canada across English and French locales.
 Develop detailed, crisp business requirements and user stories that can be used to create product
specifications and architecture for each product and application.
 Translate strategic vision into actionable plans and lead cross-functional teams to execute on
priority initiatives.
 Own the end-to-end customer experience for Alexa Canada across Echo, FireTV, and additional
endpoints.
 Track launches through every step-from experience review and packaging approval, to beta
testing, leadership presentations, and customer launch.
 Manage prioritization and trade-offs among customer experience, performance and operational
support load.
 Continuous monitor customer experience performance, identify gaps and improvement areas and
build improvement plan.
 Work closely with engineering teams and program management to deliver products to the market.
 Proactively identify and resolve strategic issues that may impair the team's ability to meet strategic,
financial, and technical goals

•Définir les besoins des utilisateurs et identifier les lacunes, les améliorations de fonctionnalités et les opportunités de croissance de l'entreprise.
•Définir des feuilles de route produit créatives, de haute qualité et simples, basées sur la stratégie et la vision de l'équipe.
•Développer et maintenir une compréhension approfondie du marché, des besoins des clients et de la dynamique concurrentielle au Canada, tant pour les marchés anglophones que francophones.
•Élaborer des exigences commerciales détaillées et précises ainsi que des témoignages utilisateurs pouvant servir à créer les spécifications produit et l'architecture de chaque produit et application.
•Traduire la vision stratégique en plans d'action concrets et diriger des équipes interfonctionnelles pour exécuter les initiatives prioritaires.
•Être responsable de l'expérience client de bout en bout pour Alexa Canada sur Echo,



FireTV et les points d'accès supplémentaires.
•Suivre les lancements à chaque étape - de la revue d'expérience et l'approbation de l'emballage, aux tests bêta, présentations à la direction et lancement client.
•Gérer la priorisation et les compromis entre l'expérience client, la performance et la charge de support opérationnel.
•Surveiller en continu la performance de l'expérience client, identifier les lacunes et les axes d'amélioration, et élaborer un plan d'amélioration.
•Travailler en étroite collaboration avec les équipes d'ingénierie et de gestion de programme pour livrer les produits sur le marché.
•Identifier et résoudre de manière proactive les problèmes stratégiques susceptibles de compromettre la capacité de l'équipe à atteindre ses objectifs stratégiques, financiers et techniques.

A day in the life
As a Senior Product Manager, you will have a wide set of responsibilities to ensure our customers are
delighted, including launching new Alexa-powered devices and experiences and making Alexa
continuously smarter. This role is equal parts business strategy, product definition, and program
delivery. You will need to thrive and deliver results in a highly ambiguous, fast-paced, and dynamic
business workplace - operating at all levels of the organization. The ideal candidate will use a
combination of outstanding analytical skills, cross-functional understanding, business judgment,
technical expertise, and strategic thinking to define the programs that improve Alexa CA Customer
Experience. You will work closely with many partners such as solution architects, engineering,
marketing, content, business development, and legal to ensure customers have access to a world class
Alexa experience in Canada.

En tant que Chef de produit senior, vous aurez un large éventail de responsabilités pour garantir la satisfaction de nos clients, y compris le lancement de nouveaux appareils et expériences alimentés par Alexa et l'amélioration continue de l'intelligence d'Alexa. Ce rôle combine à parts égales stratégie commerciale, définition de produit et livraison de programme. Vous devrez évoluer et produire des résultats dans un environnement commercial hautement complexe, dynamique et en constante évolution - en opérant à tous les niveaux de l'organisation. Le candidat ou la candidate idéale utilisera une combinaison de compétences analytiques exceptionnelles, de compréhension interfonctionnelle, de jugement commercial, d'expertise technique et de réflexion stratégique pour définir les programmes qui améliorent l'expérience client d'Alexa au Canada. Vous travaillerez en étroite collaboration avec de nombreux partenaires tels que les architectes de solutions, l'ingénierie, le marketing, le contenu,



le développement commercial et le juridique pour garantir que les clients aient accès à une expérience Alexa de classe mondiale au Canada.

About the team
The Alexa Canada team's mission is to deliver products and services that are delightful and locally
relevant for Canadian customers. We operate within the broader Alexa International organization,
scaling Alexa globally while advocating for the unique needs of customers in Canada. Our work spans
product launches and feature expansion across both English and French, ensuring that every Canadian
customer experiences Alexa as a trusted companion in their daily life.

La mission de l'équipe Alexa Canada est de fournir des produits et des services agréables et pertinents à l'échelle locale pour les clients canadiens. Nous opérons au sein de l'organisation plus large d'Alexa International, en déployant Alexa à l'échelle mondiale tout en défendant les besoins uniques des clients au Canada. Notre travail couvre les lancements de produits et l'expansion des fonctionnalités en anglais et en français, veillant à ce que chaque client canadien considère Alexa comme un compagnon de confiance dans sa vie quotidienne.
BASIC QUALIFICATIONS:
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning technology products
- Experience owning feature delivery and tradeoffs of a product
- French fluency is mandatory for this role. Do you speak, write, and read fluently in French and English?
PREFERRED QUALIFICATIONS:
- Experience working across functional teams and senior stakeholders
- Experience in influencing senior leadership through data driven insights
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D; insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 115,800.00 - 193,400.00 CAD annually]]>

📌 Sr. Product Manager (Bilingual- French/ English), Alexa Canada (Ontario)
🏢 Amazon
📍 Ontario