Take on a pivotal role in utility billing support as a representative with Peel Region in Brampton. Experience the blend of hybrid work while addressing vital customer inquiries effectively.

This 13-month contract requires a rapid-paced, organized individual to ensure timely and accurate utility billing. Liaise with customers and law firms while using your problem-solving abilities to manage billing adjustments and account classification. Your commitment to customer satisfaction will be key as you engage in various administrative responsibilities.

Key Responsibilities:
• Resolve customer inquiries using the Five9 system
• Input ownership changes into billing applications
• Address billing-related correspondence from customers




• Collaborate with City Plumbing Departments for data accuracy
• Calculate and process final readings and billing adjustments

Requirements:
• Minimum of three years in customer service or billing
• Expertise in managing high call volumes
• Strong analytical skills and proficiency in Excel
• Experience with utility billing systems preferred
• Level 1 Criminal Record Check required

Support Peel Region's commitment to exceptional service through accurate utility billing and customer interaction.
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📌 Brampton Utility Billing Customer Support (Ontario)
🏢 Region of Peel
📍 Ontario