Lead the Client Experience (CX) transformation at TD in Toronto, Ontario. As Vice President, you will drive CX standards, influence delivery, and champion a client-centric culture across the bank.This executive role focuses on defining client standards and improving client encounters within TD's framework. Your keen analytical skills and leadership will foster successful relationships with various departments while embedding crucial metrics across the organization. Solid governance and oversight form the core responsibilities of this vital leadership position.Key Responsibilities:
Define enterprise-wide client experience standards and guidelines
Collaborate with segments to develop a data-driven CX roadmap




Establish quality execution norms across all client touchpoints
Lead governance forums and monitor escalation processes
Implement irritant reduction strategies to enhance client interactionsRequirements:
Undergraduate degree in a relevant discipline
MBA is an asset for advanced strategic initiatives
Proven experience in CX leadership roles
Robust analytical and problem-solving skills
Excellent stakeholder engagement abilitiesElevate client relationships and enhance satisfaction by leading TD's Client Experience initiatives.#J-18808-Ljbffr

📌 Vice President Of Client Experience At Td Toronto
🏢 TD
📍 Toronto