WORKING CONDITIONS
Market-market-market-competitive salary;
Comprehensive group insurance program paid 100% by the employer;
Group RRSP with employer contribution;
Free parking and public transportation nearby;
Full gym;
Social committee, employee discounts.

TASKS AND RESPONSIBILITIES
Respond to calls and emails from our commercial customers wishing to order material for their construction projects;
Enter quotes and customer orders into the system, modifying them as needed;
Perform a close follow-up of orders;
Provide end-of-project documents on our products;
Analyze customer needs in order to recommend the appropriate products;
Work in partnership with the sales and credit departments;
Ensure adequate communication with other departments to provide high quality customer service.

REQUIREMENTS AND SKILLS
Know how to manage a large flow of calls and emails while ensuring the necessary follow-ups;
Have accumulated 1 to 2 years of relevant experience in customer services;
Fluency in French and English (to support and collaborate with English-speaking customers and stakeholders);
Intermediate knowledge of the Office Suite;
Knowledge of Epicor's P21 software, an asset.

📌 Coordinator, Customer Service Saint Laurent (Saint-Laurent)
🏢 CENTURA
📍 Saint-Laurent