Summary Protection application engineers in the Global Customer Support team are engineers specialized in grid automation, and are fully engaged in the primary function of the Applications & Support team, namely the Level 3 (L3) technical support to GA Sales/Business Development teams, Product Management and Products R&D.; The role is expected to demonstrate technical leadership, teamwork capability and the ability to keep up with evolving technologies in the grid automation domain, versatile in adapting new product platforms and mentor the junior members of the team and other colleagues. In this role, you will utilize your experience or expertise to solve problems, develop and execute team and self-objectives, and possess the ability to effect short-term and some long-term business goals.

Customer interactions are integral to the role, as a domain expert representing the Product Line.#L3 technical support on assigned product platforms, covering both pre-sales and post-sales tasks. develop Application Notes, articles and guidance notes to drive product sales and facilitate GA project delivery. Resolve customer complaints (ACT) on products and prepare necessary customer communication such as 8D and engineering reports, accountable for resolving most critical cases as maloperations. Site visits as necessary for gathering evidence for analysis, troubleshooting or customer meetings.





Provide product / applications training on new products and product evolutions; develop and update training modules as necessary. Customer training responsibility in selected cases. Lead or contribute to customer events such as regional roadshows or seminars, in-depth training, pilot projects involving recent technology.

Maintain broad awareness of GA Product efforts to assure technical quality excellence, timely completion of work and reviews, appropriate use of resources, and responsiveness to customer needs. Technical leadership in the power system protection Work with PL teams on application and implementation new / evolving standards and technologies in the product roadmap Work in close collaboration with a multi-site team of experts Proficiency with presenting and demonstrating technology solutions to customers Collaborative working with other departments and teams in multiple sites. ~ Ability to travel (globally) up to 25% of time. Engineering degree (Electrical Engineering, Electronics & Communications or closely related discipline) ~ In-depth understanding of protection relay applications in transmission, distribution and industrial domains ~ Fluent in English; an additional language will be a plus Ability to work in several projects simultaneously.

For candidates applying to a Canadian-based position, the pay range for this position is between $110,500 - 160,500 CAD.

Bonus eligibility: discretionary annual bonus.

Additional Information Relocation Assistance

Provided: Yes

📌 Technical Applications Engineering - Protection (Markham)
🏢 GE Vernova
📍 Markham