Join Qsight, part of Guidepoint, as a Technical Operations Engineer in Toronto, focusing on SaaS operations and client support in a hybrid capacity. This role requires strong programming and problem-solving skills. As an experienced engineer, you will tackle operational challenges across our platform.

Your responsibilities will include managing SaaS systems, automating processes, and working closely with teams to enhance reliability and visibility. You'll play a pivotal role in accelerating resolutions for client escalations while maintaining high operational standards. Key Responsibilities:

- Configure and support critical SaaS platforms, including Freshdesk
- Utilize Python for automation and system improvements




- Prepare dashboards and reports with basic SQL skills
- Collaborate with Engineering on system integrations
- Manage vendor licensing and renewals effectively

Requirements:

- Bachelor’s degree in computer science or a related field
- Minimum 4 years of relevant operational experience
- Expertise in Python and SQL for process automation
- Excellent documentation and communication skills
- Interest in reliability engineering or infrastructure programming

Deliver productive technical operations and contribute to system advancements at Guidepoint.

📌 Technical Operations Engineer at Guidepoint (Toronto)
🏢 Guidepoint
📍 Toronto