Lead optimization initiatives as a Senior Technical Support Analyst II at Scotiabank in Scarborough. Focus on improving client servicing processes through data-driven insights and collaboration. Join Scotiabank's Global Transaction Banking team to enhance operational efficiency and service delivery.

In this role, you will analyze processes, collaborate with stakeholders, and ensure the implementation of effective banking solutions. Your expertise will help guide the team in adopting best practices and achieving productivity gains. Key Responsibilities:

- Design target operating models based on current processes
- Perform thorough data analysis to identify opportunities
- Facilitate stakeholder sessions for requirement gathering
- Collaborate on process changes to minimize disruptions
- Create process documentation, including standard operating procedures Requirements:
- Bachelor’s degree in Finance, Business Administration, or similar
- 3-5 years of experience in process optimization
- Proven ability in analytical problem solving
- Familiar with stakeholder engagement and project management
- Proficient in Advanced Excel and SQL Contribute to the success of Scotiabank's Global Transaction Banking operations in Scarborough.

📌 Technical Support Analyst II, GTB Scarborough (Toronto)
🏢 Scotiabank
📍 Toronto