Are you passionate about technology, self-motivated and energetic? Do you like to provide top-notch customer service? If the answer is YES, we have a job for you!

We are a software-as-a-service provider and have over a thousand B2B customers in North America and worldwide. We are growing fast and looking for a new member of our Technical Support Team.

Responsibilities:

- Provide telephone and on-line technical support to existing customers in Canada and USA, including diagnosing and trouble-shooting GPS Tracking hardware and software issues

- Identify and resolve customer technical problems

- Document all outbound and inbound activity via the Support Ticketing system

- Escalate more complex technical issues to Tier 2

- Build lasting relationships with customers

- Communicate in a customer-focused, polite and friendly manner

Education:

- Post-Secondary certificate, diploma in IT, Electronics or Engineering

- Knowledge of Spanish is an asset

Requirements

- Excellent spoken English

- Excellent written English communication skills are imperative





- 2-5 years of experience in Helpdesk work or Technical Support in a Call Center servicing USA or Canada

- Skilled phone manner, including patience, empathy and a knack for understanding customer needs

- Strong organizational, and time management skills and attention to detail

- Basic electronics knowledge

- Knowledge of GPS Tracking, and cellular and satellite networks is an asset
- The ability to diagnose and troubleshoot software and hardware issues

Benefits

Benefits:

- Dental care

- Extended health care

- Life insurance

- In office parking

- Paid time off

- Vision care

Schedule:

- Monday to Friday

Terms of Employment:

- Full time

- $22 CAD per hour

- Visa sponsorship for the right candidate after the probationary period ends

We recognize people to be a cornerstone of our continued success and offer long-term careers and competitive compensation packages and a great place to work, combined with the opportunity for personal and qualified growth.

Job Type: Full-time

📌 Technical Support Specialist - Tier 1 (Burnaby)
🏢 PosiTrace
📍 Burnaby