Key Responsibilities

Team Leadership

- Supervise and coordinate team members during shifts

- Provide direction, coaching, and ongoing feedback

- Train staff on job duties, food safety, and company procedures

- Support recruitment and onboarding of new employees

Operations Management

- Ensure all products meet quality and presentation standards

- Maintain proper stock levels and assist with inventory control

- Follow and enforce company policies (cash handling, food safety, scheduling)

- Complete daily reports, waste logs, and shift documentation

- Maintain a clean, safe, and organized work environment

Customer Service

- Deliver and model exceptional guest experience

- Handle customer concerns promptly and professionally

- Maintain a friendly, fast-paced service environment

Health & Safety

- Ensure compliance with food safety and workplace safety standards

- Report hazards,



incidents, or equipment issues immediately

Qualifications

- High school diploma or equivalent preferred

- Previous experience in food service or quick-service restaurant

- Leadership or supervisory experience is an asset

- Robust communication and interpersonal skills

- Ability to work in a fast-paced environment and under pressure

- Food Safety Certification (preferred or required)

Work Conditions

- Fast-paced environment

- Standing for extended periods

- Flexible shifts including mornings, evenings, weekends, and holidays

Why Join Us

- Growth and advancement opportunities

- Supportive team environment

- Training and development programs

📌 Tim Hortons Supervisor Full Time (St. Catharines)
🏢 Group Compass Ltee
📍 St. Catharines