Join Tipalti as a Senior Partner Customer Success Manager and enhance customer relationships post-go-live. Shape processes to ensure strategic partner roles flourish in driving customer success. This role is integral to Tipalti's Customer Success team, focusing on ensuring partner-referred customers maximize their value.
With a foundation in fintech, you will develop strategies that facilitate growth while mentoring your team. Collaborate with various departments to implement insights that enhance customer operations. Key Responsibilities:
- Ensure partner customer needs are championed within teams
- Coach fellow team members and strengthen team objectives Requirements:
- 5+ years in customer success or account management
- Familiarity with partner/alliances ecosystems for growth
- Robust background in account retention and advocacy
- Experience with ERP and customer management tools
- Excellent organizational and communication abilities Utilize your expertise to create robust customer relationships and drive impactful changes within Tipalti's Customer Success program.