Join Tipalti as a Senior Customer Success Leader, focusing on partner-referred customers. Lead initiatives to ensure a seamless and satisfying customer experience. In this senior role, you will enhance the customer journey post-go-live, facilitating the growth of accounts through proactive management and robust collaboration with internal teams.

With over 5 years of experience in customer success, preferably within Fintech, your ability to navigate technical relationships and advocate for customer needs will help you succeed. Mentoring your team will also be a key component of your responsibilities. Key Responsibilities:

- Ensure customer satisfaction post-launch
- Manage account health and advocate for clients




- Collaborate with internal teams on service delivery
- Share insights to shape customer solutions
- Mentor and support Customer Success team members Requirements:
- 5+ years of experience in customer success
- Understanding of financial technologies and tools
- Proven network-building skills with executives
- Strong analytical and reporting capabilities
- Excellent communication and interpersonal skills Utilize your customer success expertise to create impactful changes at Tipalti, driving satisfaction and portfolio growth.

📌 Tipalti Senior Customer Success Leader (Toronto)
🏢 Tipalti
📍 Toronto