Join us as a Customer Service Manager in Toronto, ON, and lead a talented team to enhance customer interactions. Focus on continuous improvement and team development while enjoying a market-competitive salary and bonus. As a Customer Service Manager, you will guide a dedicated team of 18, improving processes and elevating the customer experience.

This full-time role in an established company allows you to influence operational excellence and collaborate with various departments for improved workflows. Key Responsibilities:

- Inspire and develop a high-performing team of Customer Service experts
- Manage customer order processes and handle escalated concerns
- Enhance service delivery through refined internal processes
- Drive initiatives for operational efficiency and effectiveness
- Collaborate with sales and operational teams for seamless execution Requirements:
- Over 5 years of leadership in Customer Service
- Background in B2B, manufacturing, or distribution sectors
- Demonstrated ability in implementing process enhancements
- Experience with team engagement and development
- Familiarity with CRM and ERP tools, strong Excel skills Lead your team to success and transform the customer journey in Toronto.

📌 Toronto Customer Service Team Lead (London)
🏢 Fuze HR Solutions
📍 London