Drive innovation at Loblaw Digital as a User Experience Research Lead on a 12-month contract. Champion customer insights, leading research initiatives that elevate eCommerce experiences nationwide. This pivotal role involves leading a talented research team focused on customer experience advocacy across Canada.

You’ll work in collaboration with various departments, framing impactful research strategies that enhance product roadmaps and long-term business planning. Your solid leadership will ensure integration of customer feedback into all business decisions, aligning product developments with consumer needs. Key Responsibilities:

- Direct a research team embedded in core business practices
- Manage Voice of Customer initiatives and key research partnerships




- Mentor and build skills in high-performing researchers
- Drive initiatives to uncover complex business solutions
- Provide insights for strategic business planning and vision

Requirements:

- 5+ years of quantitative research experience
- At least 3 years of team management and coaching
- In-depth understanding of AI tools and their applications
- Experience with large-scale multi-method studies
- Strong communication skills with senior stakeholders

Lead research effort at Loblaw Digital to champion customer-centric product innovations and create meaningful impact.

📌 User Experience Research Lead at Loblaw Digital (Toronto)
🏢 Loblaw Companies
📍 Toronto