Schedule: Full time (35–44 hours/week) | Rotating shifts including evenings, weekends, and holidays | 4 weeks of paid training with ongoing coaching and support

As a User Safety & Risk Operations Agent, you'll investigate, assess, and act on some of the most complex and consequential cases on the platform. Your day-to-day will include:

Content Moderation

· Enforcing platform policies through manual review and AI-assisted moderation systems

· Handling escalated reports of harmful or policy-violating content with accuracy and care

· Reviewing user appeals and making sound, well-documented moderation decisions

Risk & Abuse Prevention

· Detecting and disrupting scams, spam, and coordinated inauthentic behaviour

· Investigating suspicious activity, account compromises, and emerging abuse patterns

· Identifying gaps in current systems and surfacing recommendations to prevent future harm

Fraud Detection & Investigation





· Monitoring for fraudulent activity including fake accounts, payment fraud, and chargebacks

· Analyzing fraud trends and contributing insights that sharpen the platform's defenses

· Escalating high-risk cases and collaborating cross-functionally to drive resolution

Required:

· Minimum 6 months of experience in Trust & Safety, Content Moderation, Data Privacy, Cybersecurity, or a Legal environment

· High School Diploma or equivalent

Nice to Have:

· Familiarity with Generative AI products and how they're used — and misused

· Experience with investigative tools such as login history review, API log analysis, or secure PII handling systems

· Comfort working within evolving usage policies and the ability to adapt quickly as they change

📌 User Safety & Risk Operations Agent (St. Catharines)
🏢 E-Solutions
📍 St. Catharines