Lead the charge in digital innovation as the Director of Digital Platforms Strategy and Adoption at iA Financial Group. Drive customer experience and platform evolution to ensure client satisfaction and business success.
In this senior-level role, you will define strategic directions for iA Financial Group's digital platforms, aligning them with business objectives. Utilizing your expertise in digital strategy, you'll enhance customer experiences while driving the adoption of digital solutions. Your leadership will empower your team to innovate and improve upon existing customer journeys.
Key Responsibilities:
• Define strategic direction for customer-facing digital platforms
• Establish objectives and performance indicators to drive results
• Leverage data and customer insights for strategic decisions
• Design digital journeys to enhance customer satisfaction
• Lead and develop a team focused on continuous improvement
Requirements:
• Bachelor’s degree in a relevant field
• Over seven years in digital strategy and platform management
• Proven experience in leading teams and mobilizing resources
• Knowledge of UX principles and digital solution adoption
• Bilingual in English and French for effective communication
Shape the future of customer engagement with your strategic vision and leadership skills at iA Financial Group.
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📌 Director of Digital Strategy at iA Financial Group (Quebec City)
🏢 iA Financial Group
📍 Quebec City
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