Shape the future of customer service with Observe.AI as a Conversational Agent Designer based in Toronto, Canada. This role emphasizes AI collaboration design and requires a deep understanding of user interaction.
You'll be responsible for the complete agent experience from designing conversational flows to optimizing usability. Lead customer workshops, analyze current communication structures, and document best practices that will enhance the efficiency of AI agents throughout their lifecycle. Collaborate closely with product and engineering teams to influence design standards and usability.
Key Responsibilities:
• Map and document customer conversational journeys
• Define success metrics and ROI with clients
• Collaborate on usability-driven designs
• Train teams on best practices for VoiceAI usage
• Analyze feedback for continuous improvement of agents
Requirements:
• 3+ years of experience in conversational design
• Expertise in dialogue flow across various industries
• Solid Human Computer Interaction knowledge
• Excellent workshop facilitation and presentation skills
• Experience in measuring user experience outcomes
Drive meaningful change at Observe.AI by creating efficient and impactful AI-driven customer solutions.
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