Join Delta Controls as an IT Support Specialist II, based in Surrey. This hybrid role emphasizes advanced user support for a range of technologies and service management systems.

You will operate at the forefront of Delta's help desk, providing first-class assistance and serving as an escalation resource for junior team members. Your responsibilities include managing user accounts, conducting hardware support, and ensuring high service standards. This position is your chance to influence service quality in a collaborative setting.

Key Responsibilities:
• Deliver Tier 1 and Tier 2 customer support
• Oversee user onboarding and hardware management
• Administer Jira Service Management system configurations
• Monitor service levels and performance metrics
• Mentor junior staff through knowledge transfer

Requirements:
• Degree or diploma in a relevant IT field
• Two years of experience in service desk roles
• Expertise in Microsoft 365 and endpoint management
• Familiarity with networking fundamentals
• Proven documentation skills and effective communication

Shape the IT landscape at Delta Controls while advancing your career.
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📌 Delta Controls IT Support Specialist II (British Columbia)
🏢 Delta Controls
📍 British Columbia